How does Backerkit works?
During the campaign, you pledged for a pledge level and paid an amount for your rewards, now it’s the momento to choose them.
You will have the amount you pledged as credit. Just add the rewards you want to your card. If you exceed your credit, you will have to pay the diference. Add your shipment info (be sure all the data are correct) and complete your survey
Last updated: December 11, 2018 04:29
Which payment methods can I use?
You can pay with PayPal or Credit Card. We will charge your payment when we close the surveys
Last updated: December 11, 2018 04:30
Can I change my address after I complete my survey?
Yes, you will can change your address until we block the surveys, which will happen when we start shipments. Anyways, you can contact us on [email protected] if you have any doubt about your shipping info
Last updated: December 11, 2018 04:31
I missed the campaign, if I make a pre-order, will I have the same benefits?
Yes, you will receive all the unlocked Stretch Goals. The only benefit you won’t have is the access to the Early Bird free rewards
Last updated: December 11, 2018 04:32
I chose an Early Bird level on campaign, if I add extra Chaos teams, will I have the same benefits?
Yes, we will respect the Early Birds benefits for all the teams you add to your order, so you will have the free miniatures with each team
Last updated: December 11, 2018 04:36
I have a doubt and I don't find the answer on FAQ, how can I contact you?
Just send an email to [email protected] and we will resolve your doubts
Last updated: December 11, 2018 04:34
I have received my order and something was wrong
Just send an email to [email protected], we will resolve any issues you had with your order
Last updated: December 11, 2018 04:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.